Terms & Conditions
The information on these pages is important. It explains the responsibilities and obligations undertaken by all parties when booking with High Vibe Vision (“The Company”)
These are the official Terms and Conditions (the “T&Cs”) for High Vibe Fest (the “Event”). For the purpose of these official T&Cs, the Event means collectively High Vibe Vision Fest and all associated activities relating to the Event.
1. THE EVENT
The Company is hosting the Event, which will be held on the 19th of September 2026, at Frasers Marquee, Muggeridge farm, Maltings Road, Battlesbridge, Essex, SS11 7RF
By registering and participating in the Event, the entrant (the ‘Customer’) agrees to be bound by these T&Cs.
2. THE EVENT ORGANISERS
The Company reserves the right to cancel, modify or terminate this Event at any time if it cannot be operated, conducted or completed as planned due to reasons beyond the reasonable control of the Company. In the event of cancellation, another date will be provided at a location determined by the Company in its sole discretion.
A refund may be provided if the Customer cannot attend the rescheduled date or location, at the sole discretion of The Company. No other refunds can be made or considered.
3. WHO IS ELIGIBLE?
The event is open to Customers who have a valid ticket for The Event and who are 18 years of age or above on the day of the Event.
5. WHAT ARE THE ENTRY CONDITIONS?
Entry to The Event requires the use and surrender of one ticket, issued by the Company to the Customer for the specific Event.
There will be no entry to the Event using and surrendering a ticket or a subsequent entry, with a used or surrendered ticket, as these will be void and not accepted.
Receipt of ticket purchase will be acknowledged at the end of the registration and payment process.
The Customer warrants that the information submitted in the online entry form (and any other information supplied to The Company or any other third party in relation to the Event) is provided truthfully and accurately.
No responsibility or expense will be accepted for any lost, delayed or damaged tickets, or for actions or inactions by the Customer.
Participation in the Event is voluntary. Should the Customer not participate in the Event, the Customer will not be provided a refund or any compensation.
All costs associated with participation in the Event, including travel to and from the Event, shall be covered by the Customer. The Company is not responsible for any costs associated with participation.
6. EVENT CHANGES
In the event there are any alterations to the advertised line up or content of the Event, no refunds or compensation can be provided to the Customer,
7. RESPONSIBILITY
This contract is made between the Customer and the Company, however if the Customer is purchasing tickets for more than one person, on signing these terms and conditions that Customer (who is the person purchasing the ticket) is accepting these terms and conditions for all of the ticket holders (Customers) which have purchased tickets for.
The Customer takes responsibility for these ticket holders and accepts the terms and conditions on their behalf. Any disputes will need to be made through the ticket purchasing Customer.
8. LICENCE TO USE COMMENTS, FEEDBACK AND IDEAS
The Customer hereby grants to The Company a perpetual licence to use all comments, feedback and ideas the Customer shares with them, without notice, compensation or prior consent, for any purposes whatsoever, including, but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving products and services.
9. PHYSICAL ACTIVITY NOTICE
Participation in or attendance at the Event involves inherent risks and dangers of accidents, personal and bodily injury (including death) and property loss or damage. These may result from the Customers own actions or inactions, as well as the actions or inactions of others, and the condition of the facilities. Further, there may be other risks not known to either party and not reasonably foreseeable at this time.
By agreeing to these T&C’s the Customer has considered the nature and extent of the risks involved, inspected and satisfied themselves with the Event and associated facilities and the Customer voluntarily chooses to assume all risks, and any associated loss, involved in the Event, both known and unknown.
The Customer consents to treatment in the event of an emergency or other incident in which, in the reasonable judgement of the on-site personnel, the Customer requires medical care. The Company and any affiliates are not responsible or liable for any injuries or damages the Customer may sustain that directly results from their participation at the Event (except what is applicable by the law of England and Wales).
10. HOW SHOULD I CONDUCT MYSELF?
The Customer accepts that The Customer has/have a duty to participate in a manner which is as safe, kind and inclusive as reasonably possible and, in particular, to abide by the rules of the Event, adhere to the safety information and instructions and take reasonable care to avoid dangerous situations and to look after both the Customer, Company team members and other participants. The Customer also understands that the consequences of any failure to comply with such rules might include loss of the Customer eligibility to continue attending the Event, as well as the eligibility to take part in future events.
11. WHAT IF I GET INJURED?
The Customer authorises and permits the Company, the Event medical personnel, physicians, paramedics and other medical personnel to administer first aid treatment or any medical treatment or transportation in the event the Customer suffers any illness, accident or injury in connection at the Event or any other incident occurs following which, in the reasonable judgement of the on-site personnel, requires medical care.
To the extent permitted by applicable law, the Customer agrees that the Customer will pay their own medical (emergency or otherwise) expenses, transportation expenses and all subsequent medical expenses which arise out of any illness, accident or any injury suffered as a result of their participation in the Event.
The Customer agrees that if the Customer becomes unwell during or after the Event and receives medical attention or treatment from the Event medical personnel provider, or any doctor or hospital, he/she authorises such persons to provide their details (including details of medical treatment given to Customer) to the Company and/or others authorised by the Company, subject to maintaining appropriate medical confidentiality, to enable the Company to prepare a report of the incident and retain such a report for internal purposes only.In this instance, all personal information obtained will be held in accordance with the Data Protection Act.
In case the Customer has any allergies (food or similar), it is the responsibility of the Customer to ensure any food or drink consumed at the Event, which is provided by the Company, is suitable.
13. INSURANCE
The Company does not provide the Customer with any insurance, either life, travel, medical or liability, for any illness, accident, injury, loss, or damage that may arise in connection with their participation in or attendance to the Event, including without limitation the associated activities. If personal insurance of any kind is desired, this is optional and the Customer must obtain it themselves.
All expenses and incidentals are the responsibility of the Customer. In the event that the Customer elects not to take part in any or all designated activities forming part of the Event, the Customer will be afforded no compensation in exchange or refund. Further, the Customer warrants that the the Customer is not aware of any pre-existing medical conditions or injuries which would place the Customer at risk through participation in the Event or, if the Customer does have any such conditions or injuries, the Customer undertakes to disclose them in writing to the Company prior to participating in the Event so that the Company can determine whether (at its sole discretion) the Customer may participate.
14. FILM & VIDEO RELEASE
The Company and other associated parties authorised by the Company may photograph or film the Event for advertising, promotional or other commercial purposes. The Customer hereby consents and agrees that photographs, film and video may be taken whilst participating in the Event and associated activities. To the extent permitted by law, the Customer irrevocably grants the Company and its associated entities and, where authorised by the Company, third party commercial partners, the right indefinitely and throughout the world, without any expectation of compensation, to use the Customer’s photograph, video, image, likeness or other recorded media obtained in connection with the Event in any media, including, but not limited to television, the internet, magazines, product catalogues and brochures, point-of-purchase videos and displays, and any other printed or written material in connection therewith, for the purpose of advertising, promoting, marketing, and selling the Company and associated entities products and/or promoting the Event.
15. RIGHT TO REFUSE ENTRY
The Customer understands and acknowledges that the Company shall at all times be entitled to refuse their attendance at, and/or their participation in Event activities if the Customer does not comply with this agreement or with the directions of the Company staff or representatives at the Event. This includes, but is not limited to, the Customer being under the influence of alcohol and/or drugs.
16. CANCELLATION POLICY
The Customer understands that their participation in the Event is non-transferable and is not redeemable for cash at any point.
17. COVID POLICY
Coronavirus has now become a consideration for us all, and wellness is of course at the forefront of the fight against the SARS-COV-2 virus. This is why we have included very careful considerations for COVID-19 awareness in our planning and events strategy. To ensure we are keeping entrants as safe as possible, we recommend the following:
Wash your hands regularly and have hand sanitiser available.
The venue is outdoors so if you wish to social distance from others, you are free to do so.
Although wearing a face covering is no longer mandatory, if you feel it would be beneficial to wear one, please do.
If you have any COVID symptoms, or test positive prior to entry at the festival, although it cannot be enforced by law, we strongly advise that you do not attend in consideration of others.
18. FORCE MAJEURE POLICY
Except where otherwise expressly specified in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with the Customer is prevented or affected or the Customer suffers any damage, loss or expense of any nature as a result of “force majeure”. In these booking conditions, “force majeure” means the Company could not, even with reasonable due care, foresee or avoid. Such events may include, whether actual or threatened, pandemic, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
19. OTHER TERMS
By participating in the Event, the Customer agrees to be bound by these T&Cs and the decisions of the Company, which shall be final. Any violation of these T&Cs may result in disqualification (and potential ejection from the event) of the Customer. In the event that the operation, security, or administration of the Event is impaired in any way for any reason, including, but not limited to fraud, virus, or other technical problems, the Company may, in its sole discretion, suspend the Event to address the impairment and then resume the Event in a manner that best conforms to the spirit of these T&Cs. the Company reserves the right in its sole discretion to remove and ban any individual it finds to be tampering with the entry process or the operation of the Event or to be acting in violation of these T&Cs or in an unsocial, inappropriate or disruptive manner, or who might, in the reasonable opinion of the Company, bring the the Company brand into disrepute.
Any attempt by any person to undermine the legitimate operation of the Event may be a violation of criminal and civil law, and, should such an attempt be made, the Company reserves the right to seek damages from any such person to the fullest extent permitted by applicable law. Failure by the Company to enforce any term of these T&Cs shall not constitute a waiver of that provision or any other provision. To the extent permitted by law, by participating in the Event, the Customer agrees to release and hold harmless the Company and related entities, and their respective officers, owners, directors, employees, and agents and any social media platforms used in relation to the promotion of the Event (the “Released Parties”) from and indemnify them against any sum, damage, loss, charge, expense, claim or cause of action arising out of participation in the Event or receipt or use of a gift, including, but not limited to: (a) unauthorised human intervention in the Event; (b) technical errors related to computers, servers, providers, or telephone or network lines; (c) printing errors; (d) lost, late, postage-due, misdirected, or undeliverable mail (physical or electronic); (e) errors in the administration of the Event or the processing of entries; or (f) injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from Customer’s participation in the Event or receipt or use of any gift.
To the extent permitted by applicable law and with the exception of liability for gross negligence or wilful misconduct of the Released Parties, the Customer further agrees that in any cause of action (i) the Released Parties’ liability will be limited to the cost of participating in the Event, and in no event shall the Released Parties be liable for legal fees and (ii) the Customer waives the right to claim any damages whatsoever that may arise in connection with these T&Cs or the Customer’s participation in the Event.
The Customer confirms that the Customer will not publish or post to any website or social media platform or other media operated by the Company or related to the Event any text, statement, photograph, image or other material which is obscene, defamatory, infringes the intellectual property or other legal rights of any third party or is otherwise unlawful, offensive, discriminatory or inappropriate. the Company will have the right to remove any material at its discretion and take appropriate legal action against any person found to be or alleged to be in breach of this clause.
20. DISPUTES
These T&Cs and any disputes arising in connection thereto shall be governed by and construed in accordance with the laws of England and Wales and shall be subject to the non-exclusive jurisdiction of the Courts of England. If for any reason, a court of competent jurisdiction finds any provision or portion thereof, to be unenforceable, the remainder of these T&Cs will still be applicable and in full force and effect.
21. Refund Policy.
TICKETS ARE NOT REFUNDABLE. The Customer acknowledges and agrees that the Event shall be deemed to have been delivered in its entirety and NOT SUBJECT TO ANY REFUNDS, credits, rebates, future benefits or price adjustments of any kind.